Terms and Conditions

1.1: JioStream is a web based portal (Portal), provided by Jio Platforms Limited and/or its affiliates (“Company”, “we,” “us” and “our”) located at 101, Saffron Near Centre Point, Panchwati 5 Rasta, Ambavadi Ahmedabad GJ 380006 IN.

1.2: The Portal is designed and made available by the Company and /or its affiliates to provide its users services such as (i) uploading video content and/or any other content as determined by the Company (“Content”); (ii) access to video layouts; (iii) creating video playlists of the Content; (iv) managing video playlists including but not limited to (a) editing, (b) deleting, (c) filtering, (d) viewing, etc. (v) access to analytics dashboard and/or data report; and (vi) such other services as may be provided by the Company from time to time based on the availed Subscription Plan (defined hereinbelow) (collectively known as “Services”) on any browser available on desktop monitors, laptops, mobile phones, smart tablets etc. (“Device”).

1.3: Your (“you”, “your” or “user”) use of the Portal is subject to these Terms and Conditions (“Terms”).

1.4: Your use of the Portal requires that you agree to these Terms and the privacy policy of the Portal. By registering or signing up to the Portal, or otherwise having access to, receiving, and/or using the Portal, you acknowledge to have read, understood and you consent to be governed and bound by these Terms and the privacy policy of the Portal. If you do not understand the Terms or the privacy policy of the Portal, or do not accept any part of them, then you should not use the Portal.

1.5: The Terms are an electronic record in terms of the Information Technology Act, 2000 (as amended / re-enacted) ("IT Act") and rules thereunder, and is published in accordance with the provisions of Rule 3 (1) (a) of the of the Information Technology (Intermediary Guidelines and Digital Media Ethics Code) Rules, 2021, which mandates for publishing of rules and regulations, privacy policy and terms of use for access or usage of Portal. This electronic record is generated by a computer system and does not require any physical or digital signatures.

2.1: Please refer to the privacy policy of the Portal available here.

3.1: Modifications of the Terms: The Company reserves the right to change the Terms under which the Services are offered, including but not limited to the charges, if any, associated with the use of the Services. The Terms may be further modified based on changes in the business, legal and regulatory requirements and will be updated online. We will notify you whenever any change to the Terms and Conditions are made. You are encouraged to periodically visit this page to review these Terms and any changes to it.

3.2: Modification of Services: The Company reserves the right to add, modify or delete any content or features available in the Services at any time at its sole discretion.

4.1: The Portal may contain links to other web sites/applications ("Linked Sites"). The Linked Sites are not under the control of the Company and the Company is not responsible for the contents of any Linked Site, including without limitation any link contained in a Linked Site, or any changes or updates to a Linked Site or any information transmitted on a Linked Site. The inclusion of any link does not imply endorsement by the Company of the site or any association with its operators.

4.2: Any dealings with third parties (including advertisers) included within or available via a link from the Portal or participation in promotions, including the delivery of and the payment for goods and services, and any other terms, conditions, warranties or representations associated with such dealings or promotions, are solely between you and the advertiser or other third party. The Company shall not be responsible or liable for any part of any such dealings or promotions.

4.3: You acknowledge and agree that the use of any Linked Sites is governed by such third party's terms of use, license agreement, privacy policy, or other such agreement. THE COMPANY DISCLAIMS ANY AND ALL RESPONSIBILITY FOR ANY DISCLOSURE OF INFORMATION OR ANY OTHER PRACTICES OF ANY THIRD PARTY. THE COMPANY EXPRESSLY DISCLAIMS ANY WARRANTY WITH RESPECT TO YOUR PERSONAL OR OTHER INFORMATION THAT MAY BE COLLECTED, PROCESSED, SHARED OR RETAINED BY ANY THIRD PARTY

5.1: The Company shall own title, interest and rights, including all related intellectual property rights, in/of the Portal including but not limited to object code of the Portal, features of services, which is/are protected by the applicable laws except the content owned by the user. You acknowledge that such ownership shall include all intellectual property rights arising from any suggestions, enhancement requests, recommendations or other information provided by the user, whether in the course of use of the Portal, your Device or otherwise.

6.1: Services offered by the Portal are intended solely for the purpose of availing Services provided by the Portal. You may not distribute, transmit, display, perform, reproduce, publish, license, create derivative works from, transfer, or sell any information, software, products or Services offered by the Portal.

6.2: As a condition of your use of the Portal, you warrant to the Company that you will not use the Portal for any purpose that is unlawful or prohibited by these Terms. You may not use the Portal in any manner which could damage, disable, overburden or impair the Services or interfere with any other party's use and enjoyment of the Portal.

6.3: You are not entitled to use any kind of measures, mechanisms or tools (software or hardware) that could interfere with the functioning of the Portal or any of its Services.

6.4: You may not use the Services and/or Portal if (i) you have been convicted of any offence under applicable law; (ii) if you are under the age of 18 years

7.1: You may be required to register in order to access Portal using the means and methodology as provided by the Company from time to time.

7.2: You are responsible for maintaining the confidentiality of any password you use to access the Portal and you agree not to transfer such passwords or user names or lend or otherwise transfer your use or access to the Portal to any third party. You agree to notify us of any unauthorized use of your passwords or user names or any other breach of security related to your account of which you become aware. You are fully responsible for all use of the Portal and any Services that occur in connection with your user name, except to the extent that any unauthorized use is not caused by any breach of your obligations under these Terms.

8.1: In order to avail the Services through this Portal, you shall be required to pay the requisite fees by subscribing to the available subscription plans ("Subscription Plan(s)”) subject to the terms of the Subscription Plan stipulated by the Company from time to time. We encourage you to visit this page periodically to check for updates on the Subscription Plan terms.

8.2: The Subscription Plans shall be exclusive of all applicable taxes. The Company may change the Subscription Plans at its sole discretion.

8.3: The Company may offer you multiple payment options for subscribing to Subscription Plans. However, the Company reserves its right to add or delete any mode of payment without any prior notice.

8.4: If you opt for a Subscription Plan, you will have the option of manually renewing your subscription per subscription cycle or an auto-renewal mechanism. If you opt for auto-renewal, Company may notify you by at least two (2) days written notice before automatically renewing the subscription using the same payment method you chose during the first payment. The notification will also have instructions on how you may cancel the subscription. If you do not want to renew the subscription, you must cancel the subscription before the renewal date to avoid being billed for the renewal. If you fail to cancel your subscription within stipulated time, it will deemed to be understood that you have opted for renewal of your subscription and you will be charged for Services as per the then applicable rates

8.5: While availing any of the payment method(s) available on the Portal, the Company will not be responsible or assume any liability, whatsoever in respect of any loss or damage arising directly or indirectly to you due to:

• Lack of authorization for any transaction/s, or
• Exceeding the present limit mutually agreed by you and your issuing bank, or
• Any payment issues arising out of the transaction, or
• Decline of transaction for any other reason/s

8.6: Company will not be liable for any credit/debit card fraud. The liability for use of a card fraudulently will be on you and the onus to prove otherwise shall be exclusively on you. All information collected by us shall be governed as per our Privacy Policy. The Company will not be responsible for any transactions you make. All claims and complaints for any failed or incorrect transactions must be directed to our payment processing providers and/or your bank (as the case may be).

8.7: You represent and confirm that the credit/debit card that is being used is yours or that you have been specifically authorized by the owner of the credit/debit card to use it. You further agree and undertake to provide the correct and valid credit card details to carry out a transaction on the Portal. All credit/debit card holders are subject to validation checks and authorization by the card issuer. If the issuer of your payment card refuses to authorize payment to us, we will not be liable for any delay or non-delivery of Services.

8.8: You acknowledge that the Company will not be liable for any damages, interests, claims etc. resulting from not processing a transaction or any delay in processing a transaction which is beyond the control of Company.

8.9: You can upgrade your Subscription Plan at any time during the subscription period.

8.10: You're obliged to check the online billing statement at regular intervals and as per your Subscription Plan. You must tell us within 5 (five) days after an obvious error first appears on your bill. If you don't tell us within that time, you release us from all liability and claims of loss resulting from such error caused by slight negligence; further in that case we won't be required to correct the error. In any other cases, if Company has identified a billing error, we'll inform you and take steps to correct it as soon as reasonably possible.

8.11: Your paid Services will remain in effect until terminated/cancelled under this Terms. You or Company may cancel, suspend or terminate your account for any reason whatsoever. You will be required to pay all charges for the Services prior to the date of cancellation or termination of Services and Your account may be deleted in accordance with provisions of clause 8.12 below.

8.12: If you do not pay for your paid Services on time, your account shall be flagged and the Company at its sole discretion shall deactivate or delete your account permanently.

9.1: The Subscription Plans opted by you will be applicable for a specified period (“Subscription Term”) which may be a month, a quarter, six months, one year, or as indicated on the Portal, from the date you subscribed to the Service. Service shall remain active for the relevant Subscription Term.

9.2: To the maximum extent permitted under applicable law, subscription to Services are non-refundable and non-cancellable and hence we do not provide partial or full refunds or credits in any scenario. You may access our Services till the end of the Subscription Term.

9.3: Any request for change or cancellation in any Subscription Plan prior to the expiration of the current Subscription Term period will not entail you to a refund for any portion of the fees paid towards the Subscription Plans paid by you for the unexpired period of the current Subscription Term.

10.1: By using our Services you hereby agree to ensure that the explicit prohibitions mentioned in section 10.3 are at all times adhered to. The Company may use and/ or develop advanced technologies to detect any misuse of our Services. The Company reserves the right to use and/ or develop automated means and/ or systems to improve our ability to detect and/ or remove any prohibited conduct that may be in violation of the applicable law and/ or may harm the integrity of our Services.

10.2: Use Restriction: You must not access the Portal if you are a person who is either barred or otherwise legally prohibited from receiving or using the Service or any Services under the laws of India.

10.3: Use Restriction: You must not access the Portal if you are a person who is either barred or otherwise legally prohibited from receiving or using the Service or any Services under the laws of India.

1. belongs to another person and to which the user does not have any right;
2. is obscene, pornographic, paedophilic, invasive of another's privacy, including bodily privacy, insulting or harassing on the basis of gender, libellous, racially or ethnically objectionable, relating or encouraging money laundering or gambling, or an online game that causes user harm, or promoting enmity between different groups on the grounds of religion or caste with the intent to incite violence;
3. is harmful to child;
4. infringes any patent, trademark, copyright or other proprietary rights;
5. deceives or misleads the addressee about the origin of the message or knowingly and intentionally communicates any misinformation or information which is patently false and untrue or misleading in nature or, in respect of any business of the Central Government, is identified as fake or false or misleading by such fact check unit of the Central Government as the Ministry may, by notification published in the Official Gazette, specify;
6. impersonates another person;
7. threatens the unity, integrity, defence, security or sovereignty of India, friendly relations with foreign States, or public order, or causes incitement to the commission of any cognisable offence or prevents investigation of any offence or is insulting other nation;
8. contains software virus or any other computer code, file or program designed to interrupt, destroy or limit the functionality of any computer resource;
9. is in the nature of an online game that is not verified as a permissible online game;
10. is in the nature of advertisement or surrogate advertisement or promotion of an online game that is not a permissible online game, or of any online gaming intermediary offering such an online game;
11. violates any law for the time being in force;

10.4: Services may be made available for free of cost or for a specified cost as may be decided by the Company from time to time.

10.5: Third-Party Fees: You may incur access or data fees from third parties (such as your internet provider or mobile carrier) in connection with your use of Services and of Portal. You are solely responsible for all such fees.

10.6: Updates: You may need to install updates to the Portal or related software that we introduce from time to time to use the Portal. Services originating from the Portal may communicate with the servers from time to time to check for available updates to the Services and to the functionality of the Portal, such as bug fixes, patches, enhanced functions, missing plug-ins and new versions (collectively, "Updates"). Your use of the Services you have installed requires that you have agreed to receive such automatically requested Updates.

10.7: Accuracy of Information: You agree that the information entered by you while profile creation/ updation or using any of Services is true, current, complete and accurate in all respects. The Company is not responsible for any losses arising out of discrepancy in your data. You are solely responsible for maintaining confidentiality and security of your user account and for all activities that occur on or through your user account. The Company is not responsible for any losses arising out of the unauthorized use of your user account.

11.1: TO THE MAXIMUM EXTENT PERMITTED BY APPLICABLE LAW, IN NO EVENT SHALL THE COMPANY BE LIABLE TO YOU FOR ANY SPECIAL, INCIDENTAL, INDIRECT, PUNITIVE OR CONSEQUENTIAL DAMAGES WHATSOEVER (INCLUDING, WITHOUT LIMITATION, DAMAGES FOR LOSS OF USE, LOSS OF BUSINESS PROFITS, BUSINESS INTERRUPTION, LOSS OF INFORMATION, OR ANY OTHER PECUNIARY LOSS) ARISING OUT OF THE USE OF, OR INABILITY TO USE OR ACCESS, THE PORTAL OR FOR ANY SECURITY BREACH OR ANY VIRUS, BUG, UNAUTHORIZED INTERVENTION, DEFECT, OR TECHNICAL MALFUNCTIONING OF THE PORTAL, WHETHER OR NOT FORESEEABLE OR WHETHER OR NOT THE COMPANY HAS BEEN ADVISED OF THE POSSIBILITY OF SUCH DAMAGES, OR BASED ON ANY THEORY OF LIABILITY, INCLUDING BREACH OF CONTRACT OR WARRANTY, NEGLIGENCE OR OTHER TORTIOUS ACTION, OR ANY OTHER CLAIM ARISING OUT, OF OR IN CONNECTION WITH, YOUR USE OF, OR ACCESS TO, THE PORTAL OR THE CONTENT. FURTHER, THE COMPANY SHALL NOT BE LIABLE TO YOU FOR ANY TEMPORARY DISABLEMENT, PERMANENT DISCONTINUANCE OR MODIFICATION OF THE PORTAL BY THE COMPANY OR FOR ANY CONSEQUENCES RESULTING FROM SUCH ACTIONS.

11.2: YOU SHALL BE SOLELY RESPONSIBLE FOR OBTAINING AND MAINTAINING ANY EQUIPMENT AND ANCILLARY SERVICES (INCLUDING THE PAYMENT OF ANY ADDITIONAL FEES THEREFORE) REQUIRED TO CONNECT TO, ACCESS OR OTHERWISE USE THE SERVICES. YOU WILL ALSO BE RESPONSIBLE FOR MAINTAINING THE SECURITY OF THE EQUIPMENT AND FOR ALL USES OF THE EQUIPMENT WITH OR WITHOUT YOUR KNOWLEDGE OR CONSENT

11.3: YOU ARE SOLELY RESPONSIBLE FOR THE CONTENT AND OTHER MATERIALS YOU TRANSMIT THROUGH THE SERVICE OR SHARE WITH OTHER USERS OR RECIPIENTS. YOU WILL NOT TRANSMIT ANY CONTENT THAT YOU DID NOT CREATE OR THAT YOU DO NOT OWN ALL RIGHT, TITLE AND INTEREST IN AND TO, INCLUDING, WITHOUT LIMITATION, ALL COPYRIGHT AND RIGHTS OF PUBLICITY CONTAINED THEREIN.

11.4: THE COMPANY AND/OR ITS RESPECTIVE AFFILIATES MAKES NO REPRESENTATIONS ABOUT THE SUITABILITY, RELIABILITY, AVAILABILITY, TIMELINESS AND ACCURACY OF THE INFORMATION, SOFTWARE AND SERVICES AND RELATED CONTENT CONTAINED ON THE PORTAL FOR ANY PURPOSE. ALL SUCH INFORMATION, SOFTWARE AND SERVICES AND RELATED CONTENT ARE PROVIDED "AS IS" WITHOUT WARRANTY OF ANY KIND. THE COMPANY AND/OR ITS RESPECTIVE SUPPLIERS HEREBY DISCLAIMS ALL WARRANTIES AND CONDITIONS WITH REGARD TO THIS INFORMATION, SOFTWARE, AND SERVICES AND RELATED CONTENT, INCLUDING ALL IMPLIED WARRANTIES AND CONDITIONS OF MERCHANTABILITY, FITNESS FOR A PARTICULAR PURPOSE, TITLE AND NON-INFRINGEMENT

11.5: YOU SPECIFICALLY AGREE THAT THE COMPANY SHALL NOT BE RESPONSIBLE FOR UNAUTHORISED ACCESS TO OR ALTERATION OF YOUR TRANSMISSIONS OR DATA, ANY MATERIAL OR DATA SENT OR RECEIVED OR NOT SENT OR RECEIVED, OR ANY TRANSACTIONS ENTERED INTO THROUGH THE PORTAL. YOU SPECIFICALLY AGREE THAT THE COMPANY IS NOT RESPONSIBLE OR LIABLE FOR ANY THREATENING, DEFAMATORY, OBSCENE, OFFENSIVE OR ILLEGAL SERVICES OR CONDUCT OF ANY OTHER PARTY OR ANY INFRINGEMENT OF ANOTHER'S RIGHTS, INCLUDING INTELLECTUAL PROPERTY RIGHTS. YOU SPECIFICALLY AGREE THAT THE COMPANY IS NOT RESPONSIBLE FOR ANY SERVICES SENT USING AND/OR INCLUDED IN THE PORTAL BY ANY THIRD PARTY

11.6: IN NO EVENT SHALL THE COMPANY AND/OR ITS AFFILIATES BE LIABLE FOR ANY DIRECT, INDIRECT, PUNITIVE, INCIDENTAL, SPECIAL, CONSEQUENTIAL DAMAGES OR ANY DAMAGES WHATSOEVER INCLUDING, WITHOUT LIMITATION, DAMAGES FOR OR IN RELATION TO: (A) LOSS OF USE, DATA OR PROFITS ARISING OUT OF OR IN ANY WAY CONNECTED WITH THE USE OR PERFORMANCE OF PORTAL; (B) ANY DELAY OR INABILITY TO USE THE PORTAL OR SERVICES; (C) THE PROVISION OF OR FAILURE TO PROVIDE SERVICES, OR FOR ANY INFORMATION OR SERVICES OBTAINED THROUGH THE PORTAL; (D) OR OTHERWISE ARISING OUT OF THE USE OF THE PORTAL OR THE SERVICES OF THE COMPANY; WHETHER OR NOT ALL OF THE ABOVE LOSSES, CLAIMS OR DAMAGES ARE BASED ON CONTRACT, TORT, NEGLIGENCE, STRICT LIABILITY, EVEN IF THE COMPANY AND/OR ITS AFFILIATES AND/OR ITS ASSOCIATES HAVE BEEN ADVISED OF THE POSSIBILITY OF SUCH LOSSES, CLAIMS OR DAMAGES.

12.1: Unless otherwise provided in these Terms, the Services offered to you may be terminated by the Company without assigning any reasons at any time at the sole discretion of the Company. Upon termination / suspension, you shall not have the right to use or access the Portal/Services.

12.2: The company reserves the right to suspend and/ or terminate your access to the Services in case of any non-adherence to these Terms and Conditions by you.

13.1: These terms and conditions are governed and construed in accordance with the laws of India. The courts in Mumbai shall have exclusive jurisdiction to hear disputes arising out of these terms

14.1: The Company shall be under no liability whatsoever in the event of non-availability of any portion of the Portal or subscribed content occasioned by act of God, war, disease, revolution, riot, civil commotion, strike, lockout, flood, fire, failure of any public utility, manmade disaster, infrastructure failure or any other cause whatsoever beyond the control of the Company.

15.1: If any of the provisions of these Terms are deemed invalid, void, or for any reason unenforceable, that part of these Terms will be deemed severable and will not affect the validity and enforceability of any remaining provisions of these Terms.

16.1: Mrs. Radha Nair, Reliance Corporate IT Park, TC-22, Thane Belapur Road, Ghansoli, Navi Mumbai 400701 . Email id: grievance.officer@jio.com